How Can We Help You?
Shipping & Delivery
Orders & Payment
Returns & Refunds
Products & Materials
Account & Membership
Contact & Support
Shipping & Delivery
How long does delivery take?
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Delivery times vary depending on your location & product. Standard shipping typically takes 5-7 business days, while express shipping is 2-3 business days. Customized products take longer.
How much does shipping cost?
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Shipping costs depend on your location and the size of your order. You can see the exact shipping fee at checkout.
Do you offer international shipping?
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Yes, we ship to several countries across Europe. Shipping rates and delivery times may vary based on your location.
Can I track my order?
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Yes! Once your order has been shipped, you’ll receive a tracking number via email. You can use this to track your package in real-time.
What should I do if my package is delayed?
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If your order hasn’t arrived within the estimated delivery time, please check your tracking information. If you still need assistance, contact our customer support team.
What happens if my order arrives damaged?
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We’re sorry for any inconvenience! Please contact us with photos of the damaged item, and we’ll assist you with a replacement or refund.
Orders & Payment
What payment methods do you accept?
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We accept Visa, MasterCard, American Express, PayPal, and Klarna (where available).
Can I change or cancel my order after placing it?
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Orders are processed quickly, but if you need to make changes, please contact us as soon as possible. We’ll do our best to accommodate your request.
Why was my payment declined?
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Payment failures may occur due to insufficient funds, incorrect details, or bank security settings. Try a different method or contact your bank for assistance.
Will I receive an invoice for my order?
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Yes, an order confirmation and invoice will be sent to your email after purchase.
Do you offer discounts for bulk orders?
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Yes, we offer special pricing for large orders. Contact us for more details.
Can I use multiple discount codes at checkout?
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No, only one discount code can be applied per order.
Returns & Refunds
What is your return policy?
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You can return unused items within 14 days of delivery. Items must be in their original condition.
How do I start a return?
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Contact us with your order number and reason for return, and we’ll guide you through the process.
Do I have to pay for return shipping?
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Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
When will I receive my refund?
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Refunds are processed within 5-7 business days after we receive your return.
Can I exchange an item instead of getting a refund?
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Yes, we offer exchanges for the same item or a product of equal value.
What should I do if I received the wrong item?
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Contact us, and we will send you the correct product as soon as possible.
Products & Materials
What materials are your posters and canvas prints made of?
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Our posters are printed on premium, high-quality paper, while our canvas prints are made with durable, fade-resistant materials.
Are the colors in the prints accurate to what I see online?
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We use high-resolution printing to ensure accuracy, but slight color variations may occur due to screen settings.
Can I order a custom size?
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At the moment, we only offer standard sizes for posters and canvas. However, we may expand our options in the future. For wallpapers we offer custom sizes.
Do your prints come with frames?
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Up to you :)
How do I care for my prints?
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Keep them away from direct sunlight and moisture to ensure longevity.
Are your materials eco-friendly?
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Yes, we prioritize sustainable printing and materials wherever possible.
Account & Membership
Do I need an account to place an order?
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No, you can check out as a guest. However, creating an account allows you to track orders and save your preferences.
How do I reset my password?
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Click on ‘Forgot Password’ on the login page and follow the instructions to reset it.
Can I save my payment details for future purchases?
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Yes, if you create an account, you can securely save your payment information.
How do I subscribe to your newsletter?
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You can sign up on our homepage to receive exclusive offers and updates.
How do I update my shipping address?
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Log into your account and go to ‘My Addresses’ to update your details.
How do I delete my account?
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Contact our support team, and we’ll assist you with the process.
Contact & Support
How can I contact customer service?
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You can reach us via email or through the contact form below.
What are your customer service hours?
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Our support team is available Monday-Friday, 9 AM – 5 PM (CET)
Do you offer phone support?
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Currently, we only offer email and online chat support.
Can I get help in different languages?
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Yes, we provide support in English and several European languages.
How long does it take to receive a response?
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We aim to respond within 24 hours on business days.
Where can I find updates on my inquiry?
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If you haven’t received a response, please check your spam folder or contact us again.
